Author Yehuda Berg once said that “a true community is not just about being geographically close to someone or part of the same social web network. it’s about feeling connected and responsible for what happens.”

For the Crisis Clinic of Thurston and Mason Counties, that sense of community is a throughline to everything they do. For more than 50 years, their tireless volunteer Crisis Advocates—who live in the very communities they serve—answer calls and meet needs 24/7/365. Whether youth or adult caller, they’re a listening ear and supporting shoulder around the clock.

Caroline is one such volunteer. She recalls finding out about the Crisis Clinic “in the most apt way possible: in the community! They were tabling at Porchfest and I was immediately drawn to their care and commitment to providing support for the community by the community. I previously worked on a life back in Pennsylvania and they reminded me how important a resource like the Crisis Clinic is.”

Even with previous experience, Caroline admits that some calls are higher stress than others, requiring an extra special touch. “At those times, being there when someone needs to feel heard, supported, and connected in moments when they feel alone or isolated is incredibly rewarding. On a human level, we can all relate and it is a privilege to be present for a caller when they need it.”

The Crisis Clinic provides callers with a variety of resources, both city- and county-wide. But Caroline explains that “the uniting need is often a desire for a safe space to talk these struggles through with someone understanding, nonjudgemental, and willing to listen.

“When individuals feel cared for within their community, they are more likely to reciprocate that support.”

Community Connection is the Cure

Medical research shows that today’s loneliness epidemic is a public health crisis damaging our health equivalent to smoking 15 cigarettes each day. Caroline believes that “strengthening local communities is essential in addressing these feelings and combating divisiveness. Having a supportive network of neighbors and community members who are willing to listen and provide assistance can make a significant and meaningful impact.”

“When individuals feel cared for within their community,” she continues, “they are more likely to reciprocate that support. Being aware of local resources is essential, as it ensures folks know where to seek effective assistance and what accessible community services are available, especially when they’re navigating stressful and overwhelming situations.”

But Caroline says that Crisis Clinic volunteer training offers plenty to pull from. They’re trained to listen intently, avoid trying to quick-fix the problem, provide reflective responses, and be present in the moment with each caller.

Paying It Forward

She frequently shares the good word of their work with people she meets. Especially those who might be looking for a helping hand. Because, at the end of the day, “the Crisis Clinic reflects the best of what it means to be a part of a community. Times have felt increasingly uncertain and stressful. It makes my heart full to see this group of caring individuals show such commitment to being there for each other and it is an honor to be part of it.”

Yehuda Berg also said that “we are all part of the team of humanity. And as such, we are all obligated to share ourselves, and our talents, for the sake of the team.” Which is exactly what Caroline and the Crisis Clinic do each and every day…and night.