We welcome your interest in becoming a Crisis Clinic Volunteer Phone Worker. The Crisis Clinic provides a 24-hour centralized service to anyone who calls, offering crisis intervention, and emotional support, and information and referral to a wide variety of necessary resources often needed by our callers using the 211 database of statewide referrals.
We also host a Youth Help Line, which is traditionally answered by our trained youth. Youth Volunteers must be at least 15 years old when applying for training, with parental and/or guardian consent.
If you are interested you can download an application here or email us for an application, and return it to:
The Crisis Clinic of Thurston and Mason Counties
Attn: Volunteer Coordinator
P.O. Box 13453
After your application is received, it will be reviewed and you will be contacted for an interview. If all goes well you will then be scheduled for an orientation designed to answer many of your questions and to give you a glimpse of the training and phone work.
For more information contact Terrina Williams at:
email@example.com or 360-586-2888 ext 110.
Volunteer Training Schedule
The Crisis Clinic holds its 60 hour Volunteer phone-worker training 4 times a year. The training is designed to empower trainees to build effective active listening skills and increase their ability to empathize and relate without judgement to our very diverse caller population. The training will also teach how to de-escalate and manage anxiety, how to stay calm in the face of extreme circumstances and how to navigate compassion fatigue self-care. Trainees will also become competent at offering useful referrals to our callers.
Training begins with an initial training weekend, followed by a 7-week in-service training period that includes a series of evening workshops and a 4 hour a week training phone shift.
To qualify for the training, you must have an interview and be able to commit to the entire weekend, the workshops, plus a weekly phone room training shift.
2017 Phone Worker Training Schedule March training is cancelled!
| Friday March 24th |
6pm - 8:30pm
Understanding Crisis & Crisis Intervention Basics
| Saturday March 25th |
9am - 4:30pm
| Tools used in Crisis Intervention:|
Values and Listening
Problem Solving Skills
Active Listening Skills
| Sunday March 26th |
9am - 3:45pm
| Practicing Tools used in Crisis Intervention:|
Empowering vs. Rescuing
Intuition and Empathy building
Seven Wednesday Evening Workshops 6pm - 9pm
| March 29th || Suicide Prevention & Crisis Intervention |
| April 5th || Anti-Oppression & Crisis intervention |
| April 12th || Mental Health & Crisis Intervention |
| April 19th || Chemical Dependency & Crisis Intervention |
| April 26th || Interpersonal Violence & Crisis Intervention |
| May 3rd || HIPPA, Mandated Reporting, & Information and Referral |
| May 10th || Compassion Fatigue & Self Care|
Graduation & Potluck
Additionally, one 4-hour phone room training shift each week for 5 weeks. For Interns two 4-hour phone room training shifts for three weeks.
The Crisis Clinic is committed to equal opportunity for all persons without regard to gender, age, race, ethnicity,
religion, creed, national origin, marital status, ability or sexual orientation.